Software Engineer, Operations and Support (Moca Network)
Anichess
Software Engineering, Operations, Customer Service
Remote
Posted on Feb 5, 2026
About Moca Network
Moca Network, one of Animoca Brands' flagship projects, is building the chain-agnostic digital identity infrastructure for the open internet by providing one universal account for a user's assets, identity, and reputation across multiple ecosystems. The primary product built by Moca Network is AIR Kit, a digital identity infrastructure that enables Web2 and Web3 projects to create a universal embedded account for users to own and use digital assets, identity, and reputation data, while gaining access to a suite of DeFi and consumer services provided by Moca Network's partners. AIR Kit empowers large user base apps to create their own app ecosystem natively with embedded blockchain features, while ensuring these users can use the same account, identity, reputation across all consumer apps on any chains that have adopted AIR Kit.
Position Overview:
As a Software Engineer for Support & Operations, you will build and maintain internal tools, automate operational processes, and provide technical support for users and partners of the Moca Network ecosystem. You'll work at the intersection of engineering and operations, creating solutions that streamline workflows, enable partner integrations through the AIR Kit, and ensure smooth day-to-day operations across the organization.
Responsibilities:
- Technical Support & Escalation: Provide technical support for Moca Network's external partners and users, acting as the first technical response layer for escalations regarding AIR Kit (Account, Credentials, Wallet Services) and Moca Chain. Troubleshoot issues, diagnose problems, and coordinate with relevant teams to resolve technical challenges efficiently.
- Process Automation: Identify opportunities to automate manual processes within Moca Network operations, particularly those related to the Moca Chain and internal backoffice workflows. Develop software solutions that eliminate repetitive tasks, reduce errors, and improve operational efficiency.
- Back-office Software Development: Design, develop, test, and deploy internal software applications and tools that automate and streamline Moca Network operations.
Requirements:
- Bachelor's degree in Computer Science, Software Engineering, or a related field, or equivalent relevant work experience.
- Proficiency in programming languages such as Javascript, Typescript, and Python.
- Strong understanding of web technologies (HTML, CSS, JavaScript) and web services (REST, GraphQL).
- Experience with back office systems and operations, preferably in a Web3, Identity, or FinTech domain.
- Familiarity with SDK development and Web3 technologies, including Account Abstraction (AA) and Zero-Knowledge Proofs (ZKP) are beneficial.
- Strong communication and collaboration skills for cross-functional teams.
- Ability to efficiently context-switch between development and support/troubleshooting activities.
- Stayed updated with emerging AI and web3 technologies, standards, and industry trends.
The Perks of Joining Animoca Brands:
A Vibrant and Diverse Workplace: Immerse yourself in a dynamic, multi-cultural environment with colleagues from over 15 nationalities (and growing!). We celebrate diversity and foster a global perspective.
Incentives in the Web3 Space: Be a part of the future and align your success with the growth of our innovative projects.
Direct Impact and Flat Structure: Your voice matters. We operate with a flat organizational structure, ensuring your ideas are heard and implemented quickly.
Comfortable and Creative Atmosphere: Embrace a relaxed and productive work environment with casual attire.
Opportunities Across the Ecosystem: Expand your horizons by collaborating with various subsidiary brands within the Animoca Brands network, gaining exposure to a wide range of projects and technologies.
Comprehensive Benefits Package: We care about your well-being. Enjoy a comprehensive benefits package, including medical, life, and transportation allowances.
Personal Information Collection Statement:
Personal data provided by the Job Applicant will be used strictly in accordance with the Employer's Personal Data Policies, a copy of which will be provided immediately upon his/her request. All classified data will be treated confidentially within the Human Resources & Administration Department. Personal data of unsuccessful applicants may be retained for a period of up to 3 months.